Transfer Case Express provides all of our rebuilt and new transfer cases with a 24 month / 70,000 mileage warranty against defects in material and workmanship to the original purchaser from the purchase date.
This warranty does not cover the following:
Should a warranty concern arise, contact Transfer Case Express immediately. Transfer Case Express will repair or replace the defective unit at our discretion. Labor reimbursement for authorized in-vehicle repairs will be paid according to a flat rate as agreed to by Transfer Case Express.
Reimbursement rate for transfer case R & R is: $80.00
Transfer Case Express is not responsible for consequential expenses such as loss of time, travel, hotel, inconvenience, loss of vehicle, car rental, or damages.
All units are shipped DRY. Please refer to the owners manual or dealer specifications for the proper lube. The warranty will be voided if the wrong lube is used. If you have any questions, please call us.
Warranty on new and rebuilt units will be void if the unit is returned to us "burned up." It is the customer's responsibility to be aware of any leaks and get them taken care of before a failure occurs from loss of lube. Leaks are covered under the warranty, burned up units are not.
Problems With Your Transfer Case
For any reason a customer wishes to return a unit, the unit must NOT have been installed in the vehicle. There will be a 35% restocking charge and customer will be responsible for all shipping charges.
Core Return Policy
To return your old “rebuildable” core (no cracks or holes and not burned up due to lack of oil), use the original shipping container and the foam provided. Transfer case must be completely drained of oil. Shipping company may stop the shipment of boxes showing signs of oil leakage. Transfer Case Express will not accept boxes showing signs of oil leakage. You must ship your old transfer case in the same box in which it was shipped to you. Transfer case cores received in other packaging which is not the original packaging will not be accepted and no core refund will be given. Transfer Case Express will not accept cores returned in other packaging except the original box. Pack your core securely. The transfer case must be in the middle of the box surrounded by the original foam. Extra care must be taken when packaging to insure against damage in transit. Poor packing will result in a damaged core and no refund will be given.
Place the following information in the box:
Reduction of core refund for cores returned damaged or with missing parts or pieces shall be for:
|• Cracked or broken main case||50% of core value|
|• Cracked or missing tail housing||25% of core value|
|• Burned up unit||100% of core value|
Refund of core deposit will be sent to the original purchaser after the unit has been received by Transfer Case Express in 2-3 weeks.