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1285 Embarcadero
Oakland, CA, USA 94606
and
500 UCCI Way
Spartanburg, SC, USA 29303
TRANSFER
CASE
EXPRESS

Warranty & Core Return Policy

Download Warranty Document (PDF)

Transfer Case Express provides all of our rebuilt and new transfer cases with a twelve month / unlimited mileage warranty against defects in material and workmanship to the original purchaser from the purchase date.

This warranty does not cover the following:

  1. Use for purposes for which it was not originally designed.
  2. Abuse, neglect, accident, or improper towing.
  3. Improper installation and maintenance including failure to fill unit with proper fluid and level.
  4. Failure because of defects or inefficiencies of parts or assemblies not furnished with the transfer case.

Should a warranty concern arise, contact Transfer Case Express immediately. Transfer Case Express will repair or replace the defective unit at our discretion. Labor reimbursement for authorized in-vehicle repairs will be paid according to a flat rate as agreed to by Transfer Case Express.

Reimbursement rate for transfer case R & R is: $80.00

Transfer Case Express is not responsible for consequential expenses such as loss of time, travel, hotel, inconvenience, loss of vehicle, car rental, or damages.

All units are shipped DRY. Please refer to the owners manual or dealer specifications for the proper lube. The warranty will be voided if the wrong lube is used. If you have any questions, please call us.

Warranty on new and rebuilt units will be void if the unit is returned to us "burned up." It is the customer's responsibility to be aware of any leaks and get them taken care of before a failure occurs from loss of lube. Leaks are covered under the warranty, burned up units are not.

 

  Problems With Your Transfer Case  

  1. Contact Transfer Case Express immediately at:
    800-683-7623 (800-MUD-ROAD)
    Have the following information ready: transfer case model number, purchase date, invoice number and the nature of the problem.
  2. Prior Approval: All warranty repairs, including any replacement parts and/or labor changes must have prior approval from Transfer Case Express. You will be given a warranty authorization number.
  3. Return Of Products: The pick up of an allegedly defective unit must be arranged by and paid for by Transfer Case Express and must be securely packed in the original shipping carton. The allegedly defective unit must be clearly marked "Warranty Return" with the warranty return authorization number provided to you by Transfer Case Express. Failure to indicate this information may result in the unit being processed as a core only and claim may be denied. Transfer Case Express may ask that claims approved for in-field repairs also be substantiated with the return of the alleged defective parts and work order.
  4. In the event a replacement unit is sent to replace an allegedly defective unit, the original alleged defective unit must be returned within 10 days or customer will be charged for the additional unit.
  5. If the warranty return unit was misdiagnosed by customer or customer's shop mechanic, customer will pay all shipping costs—no exceptions.
  6. All alleged defective material returned will be inspected upon arrival. If the material is found NOT to be defective, customer will be charged for all related shipping charges.

For any reason a customer wishes to return a unit, the unit must NOT have been installed in the vehicle. There will be a 35% restocking charge and customer will be responsible for all shipping charges.

 

  Core Return Policy  

To return your old “rebuildable” core (no cracks or holes and not burned up due to lack of oil), use the original shipping container and the foam provided. Transfer case must be completely drained of oil. Shipping company may stop the shipment of boxes showing signs of oil leakage. Transfer Case Express will not accept boxes showing signs of oil leakage. You must ship your old transfer case in the same box in which it was shipped to you. Transfer case cores received in other packaging which is not the original packaging will not be accepted and no core refund will be given. Transfer Case Express will not accept cores returned in other packaging except the original box. Pack your core securely. The transfer case must be in the middle of the box surrounded by the original foam. Extra care must be taken when packaging to insure against damage in transit. Poor packing will result in a damaged core and no refund will be given.

Place the following information in the box:

Reduction of core refund for cores returned damaged or with missing parts or pieces shall be for:

• Cracked or broken main case50% of core value
• Cracked or missing tail housing25% of core value
• Burned up unit100% of core value

Refund of core deposit will be sent to the original purchaser after the unit has been received by Transfer Case Express in 2-3 weeks.

CLICK HERE TO PLACE YOUR TRANSFER CASE ORDER.
CALL US FOR A QUOTE ON TRANSFER CASES NOT LISTED.
All major credit cards accepted:
VISA, MasterCard, Discover, and American Express
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Transfer Case Express, Inc., Auto Parts & Supplies - New, Oakland, CA
Copyright © 1997-, Transfer Case Express, Inc.
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1•800•MUD ROAD
(1•800•683•7623)
1285 Embarcadero
Oakland, California, 94606
Ph: 510•533•2273
Fax: 510•533•2298
500 UCCI Way
Spartanburg, S. Carolina, 29303
Ph: 864•579•1960
Fax: 864•578•8348
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